Refund policy

We want you to love your coat. If it isn't right, you can return it within 30 days of delivery for a full refund.

How to return
Email shopnoravalli@gmail.com with your order number and we'll reply with return instructions. Items must be unworn and unwashed, with the original tags attached.

Refunds
Once your return arrives and is checked, we refund the full item price to your original payment method. Please allow 5–10 business days for the refund to appear.

Damaged or wrong item
If your order arrives damaged or isn't what you ordered, email us and we'll make it right at no cost to you.

Need a different size?
Return the original for a refund and place a new order in the size you need.